Guess Watches Reviews

Guess Watches has an overall rating of 4.3 based on 19 reviews. Customer feedback on Guess Watches is mixed.

4.3/5.0

19 reviews

5 Stars

12

4 Stars

1

3 Stars

6

2 Stars

0

1 Star

0

All Guess Watches Reviews (19)
YokoWood_31
May 28, 2026
"Repair was fine, just slower than expected"
Sent my watch in for a repair and it did come back working, so that part was good. Relief. But the updates were slow, and I had to email twice just to find out what was going on. Annoying. Overall, it wasn’t a bad experience, just kind of average.
kent-Larcom
May 28, 2026
"Pretty quick, the shipping was"
My watch showed up faster than I was expecting, which was nice. The tracking, though, I wish it updated a little better because I kept checking it and not much changed
MargeryMakela_14
May 13, 2026
"I was kind of in a rush..."
I was kind of in a rush when I tried it on, but it fit my wrist perfectly right away. No adjusting or fussing needed
RebeccaThompson_75
May 10, 2026
"I bought a Guess watch from guesswatches.com about..."
I bought a Guess watch from guesswatches.com about a year ago, i feel like it was money well spent.

I wear it most days, including at work where it gets knocked against desks and random things more than I’d like. The strap still feels comfortable, and the watch face has held up way better than I expected with barely any noticeable scratches.

It’s not trying to be some super fancy luxury watch, but for the price, I think the quality is really solid. I’ve had other watches wear out faster, so I’m happy with this one so far.
bonnie1997
May 03, 2026
"Looks authentic where it counts"
I’ll be honest, I mostly paid attention to the stuff I care about, the papers, the overall finish, and whether anything felt off. Everything looked legit to me, and it came with the proper paperwork. No issues on my end.
janice1999
April 27, 2026
"Refund was sorted quickly"
I ended up returning the watch because I wasn’t totally sure about the quality once I had it in hand. I was a bit worried the refund process would be a hassle, but it actually went through smoothly. Support replied fine and kept things simple, so overall I’m happy with how it was handled
james1993
April 25, 2026
"Solid everyday watch"
Bottom line, I’m really happy with it. I’ve been wearing this watch every day and haven’t had any issues so far. It looks great on my wrist and has a nice sturdy feel to it, like it’s built to last.
brianna-Smith
April 22, 2026
"Warranty help was fine, but slow"
I had to reach out to guesswatches.com about a watch that was still under warranty. To be fair, they did respond and they eventually got everything sorted out. But this is where it got annoying, it took way more back-and-forth emails than I expected, and the whole thing felt slower than it needed to be. Not a terrible experience, just not the smoothest either. I’d say 3 stars is fair.
FranklinSandoval
April 06, 2026
"Got exactly what I ordered"
Like I said, I got exactly what I ordered. No mixups or anything, and the watch was the right one. Like I said, simple and exactly what I expected.
Christine-dean
April 06, 2026
"Return went surprisingly smoothly"
I had to return a watch and expected it to be a hassle, but it was easy. The return label came through quickly, and my refund showed up a few days later. I’m guessing they’ve got their return process well organized, because it all felt way smoother than I thought it would
james2003
March 18, 2026
"Nice watch, but I should’ve waited for a sale"
The watch looks good and feels decent, but I blame myself for paying full price. It’s not bad at all, just doesn’t feel like it’s worth what I spent. If I’d grabbed it on sale, I’d probably be a lot happier with it.
benjamin-Thomas
February 15, 2026
"Wish I’d Checked the Stock Sooner"
I like a lot of the watches on guesswatches.com, which is why the shopping experience was a little frustrating. I had a few styles picked out, but by the time I went to order, some were already sold out and certain colors or sizes seemed to disappear quickly.
Once I finally found one that was available, the ordering part was fine. I just wish I hadn’t spent so much time browsing options that weren’t actually in stock. It wasn’t a terrible experience, but I do regret not looking elsewhere sooner or checking availability first.
Richard-ullrich
January 15, 2026
"The website was easy to use overall..."
The website was easy to use overall, but the pages did take a bit longer to load than I expected. Anyway, I was still able to find what I needed without too much trouble.
EarnestHahn
January 10, 2026
"Payment worked, just a little slow"
The payment did go through, but the page froze on me once and the confirmation took longer than I expected. It wasn’t a huge problem, just kind of annoying, and it just felt..
brittany_Richmond74
December 28, 2025
"I had a small problem with the..."
I had a small problem with the watch after it showed up, so I reached out to support. i was expecting to wait a while, but they got back to me quickly. It did take a few back-and-forth messages, mostly to confirm the little details like the order info and what exactly was going on, but they were polite the whole time and didn’t make it feel like a hassle. In the end they sorted it out fine, and I’m happy with the after-sales help.
joseph.Fouche
December 23, 2025
"Showed up right on schedule"
The watch arrived right when they said it would, which was nice. No problems with the delivery or the item at all. i get the feeling they probably have their shipping well sorted out, because everything went smoothly for me
HAMMOND
December 21, 2025
"Shockingly fast help"
I messaged them expecting to wait forever, because of course that's usually how it goes, but they actually replied really quickly and fixed my issue. Nice surprise, honestly.
Brooks_martin75
December 21, 2025
"Looks even better in person"
I mainly bought this Guess watch because I loved the design, it looks even nicer in person. The face is clean but still has a little bit of a dressy feel to it (without looking like I’m trying too hard). I’ve already gotten a few compliments on it, which is always a nice bonus. Really happy with how it looks on my wrist
frances1986
December 09, 2025
"Really solid packaging"
I’m picky about packaging, especially with stuff like watches, but this one showed up in great shape. The box wasn’t beat up at all, and everything inside was packed neatly and felt secure. Made me feel good opening it. No complaints from me.
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